Returns & Exchanges

Due to the perishable nature of our high-quality meats, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction with every delivery. If your order arrived damaged or failed to meet our quality standards, please contact our support team within 7 days of delivery for a resolution.

1

Inspect Your Delivery

Upon arrival, immediately check your items to ensure the vacuum seals are intact and the product is still frozen or cold to the touch.

2

Document Issues

If you notice any damage or quality concerns, take clear photos of the product and the shipping box, including the shipping label.

3

Contact Support

Reach out to our customer advocacy team via our website or email with your order number and the photos you collected.

4

Receive Resolution

Our team will review your claim and provide a replacement or credit to your account for any items that did not meet our ButcherBox promise.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing